Refund Policy
A clear, balanced policy for a digital product.
Last updated: January 2026
We want you to feel confident purchasing the AI Productivity Guide. Because it is a digital product delivered instantly, the following policy applies.
In short: digital purchases are generally non-refundable after access or download, but we review exceptions in good faith. Contact us within 7 days and we'll help.
1. General policy
The AI Productivity Guide is a digital download. Once the Product has been accessed or downloaded, purchases are generally non-refundable. This is standard for digital goods, since the content cannot be returned once it has been delivered.
2. Exceptions we consider
We understand that issues can happen. We may consider a refund in cases such as:
- Duplicate payment. You were charged more than once for the same order.
- Technical delivery issue. You were unable to access or download the Product and we could not resolve it.
- Accidental purchase. The purchase was made in error and the Product has not been meaningfully accessed.
3. How to request
To request a refund under one of the exceptions above, contact us within 7 days of your purchase at support@promptforgeai.com. Please include the email used at checkout and a short description of the issue so we can review your request quickly.
4. Processing
Approved refunds are issued to the original payment method. The time it takes to appear on your statement depends on your bank or payment provider.
5. Contact
Have a question before buying? We're happy to help — reach us through our Contact page or at support@promptforgeai.com.